Shipping & delivery

Shipping & delivery

Every order falls under the Legal right to return.

For more information click here

Shipping of Parcels (Europe)

Standard we ship parcels with DPD the costs for these shipment start at 5,95 euro. For all prices and services you can look at the prices per country that are listed below. Orders over 100 euros are sent free of charge in most countries within Europe. If you order multiple items, we may send them to you in different parcels if the weight exceeds 20kg. You will then also receive multiple Track & Trace codes by mail.

Shipping costs per country

Country

Free Shipping From

Home Delivery

Pick-Up Point Delivery

Austria

€ 100,00

€ 8,95

€ 5,95

Belgium

€ 100,00

€ 6,95

€ 5,95

Czechia

€ 125,00

€ 13,95

N/A

Denmark

€ 100,00

€ 8,95

€ 8,95

Estonia

€ 150,00

€ 15,95

€ 14,95

Finland

€ 200,00

€ 19,95

€ 18,95

France

€ 100,00

€ 10,95

€ 8,95

Germany

€ 100,00

€ 6,95

€ 5,95

Greece

N/A

€ 28,95

N/A

Hungary

€ 125,00

€ 13,95

N/A

Iceland

N/A

€ 48,95

N/A

Ireland

€ 150,00

€ 15,95

N/A

Italy

€ 150,00

€ 16,95

N/A

Latvia

€ 175,00

€ 17,95

€ 16,95

Liechtenstein

€ 125,00

€ 13,95

N/A

Lithuania

€ 175,00

€ 17,95

€ 16,95

Luxembourg

€ 100,00

€ 8,95

€ 6,95

Monaco

€ 125,00

€ 13,95

N/A

Netherlands

€ 100,00

€ 5,95

€ 5,95

Norway

N/A

€ 57,95

N/A

Poland

€ 125,00

€ 13,95

N/A

Portugal

€ 150,00

€ 15,95

€ 14,95

Slovakia

€ 125,00

€ 13,95

N/A

Slovenia

€ 150,00

€ 15,95

N/A

Spain

€ 150,00

€ 16,95

€ 15,95

Sweden

€ 125,00

€ 13,95

€ 12,95

Switzerland

N/A

€ 57,95

€ 57,95

United Kingdom

€ 100,00

€ 10,95

€ 8,95

 

Shipping of Pallets

Pallets are shipped at no extra cost within the Netherlands and Belgium. We ship our pallets with a variety of Companies, but often this will happen with DHL or TNT. Unfortunately we cannot provide pallet shipments to all countries. This is because of the risks and high costs for us in case of any damage or returns. If it is the case that we do not deliver pallet shipments to your country of origin, then you have the options below so that you can still order the product you want.

  1. You can pick up your pallet shipment yourself by appointment. The risks of transport lie with you. In case of return we reimburse the total amount of your order with us.
  2. You can have your pallet shipment picked up at our company by a Transport company of your choice. The costs, responsibility and the risks of transport lie with you. In case of return we reimburse the total amount of your order with us.
  3. You can have your pallet shipment sent to an address in one of the countries to which we deliver pallet shipments. (At the applicable rate for a pallet shipment for that country.) The risks of transport to the address to which we sent this pallet are with us. In case of return we reimburse the total amount of your order including the shipping costs you paid with us. To use this option, enter a different shipping address in the checkout.

Below you can see whether we provide pallet shipments to your country of origin and what the costs are. If your country is not in this list you can use one of the 3 options mentioned above.

Country

Shipping Costs

Belgium

Free Shipping

Germany

€ 77,50

Luxembourg

€ 37,50

Netherlands

Free Shipping

 

Returns

Returning of Parcels (Europe)

If you are not completely satisfied with the product you received, you can of course notify us within 14 days of receipt. You then have 14 days to send it back. Please contact us via email info@indomarmer.nl or the contact form on the customer service page stating the order number, item number and the reason for return. You will then be credited with the full order amount including shipping costs within 14 days after your notification of the return to us. The costs for returning from your home to the web shop are for your own account. We request you to keep the packaging material in which we delivered the products until you are sure that you want to keep the product so that you can reuse our sturdy boxes when returning and the chance of damage is minimal. You can also send items with a value up to 500 euros with signature for receipt and the even more expensive items are insured extra so that you can be sure that the package will arrive without damage or that the value of the shipment will be reimbursed by DPD. The risk of sending is in fact with you. We will of course fully assist you in cases where the shipment is broken or lost and help to arrange this with DPD.

Returning of Pallets

If you are not completely satisfied with the product you received, you can of course notify us within 14 days of receipt. You then have 14 days to send it back. Please contact us via email info@indomarmer.nl or the contact form on the customer service page stating the order number, item number and the reason for return. You will then be credited with the full order amount including shipping costs within 14 days after your notification of the return to us. The costs for returning from your home to the web shop are for your own account. You can contact a local shipping company to provide you with a service for your return. We request you to keep the packaging material in which we delivered the products until you are sure that you want to keep the product so that you can reuse it when returning and the chance of damage is minimal.

Return of personalized items (Europe)

If for example, you have a sculpture made of yourself it cannot be returned as it is not possible for us to sell it to someone else. A lot of items that are made and designed especially for you can also be sold to other people we will have to check on a case-by-case basis whether the product can be returned. Please contact us via email info@indomarmer.nl or the contact form on the customer service page stating the order number, item number and the reason for return. We will then assess whether the product may be returned.

 

Model return form click here

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