Right of withdrawal
"You as a consumer have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have up to 14 days to return the product(s) to us. You will then be credited the full order amount including shipping costs. The costs for return from your home to the web shop are for your own account. If you use your right of withdrawal, please return the product with all accessories and - if reasonably possible - in the original condition and packaging to the web shop. To use this right you can contact us at [email protected] or use the contact form on the right of this page. We will then refund the order amount including shipping costs within 14 days after registration of your return, provided the product has already been returned in good order. "
Please note: Business orders are not covered by consumer law and are therefore excluded from the right of withdrawal.
Model return form click here
Suggestions & Complaints
Indomarmer.nl places great value on satisfied customers. You may not be satisfied with the service you received in spite of our commitment. Of course we would like to hear from you so that we can do everything we can to satisfy you. You can send your complaint to [email protected] or the contact form on the right of this page stating the subject customer service. You will always receive a statement about your complaint within 1 week. If you have suggestions with which we can better serve you, please let us know by mail. We value your opinion.
We advise you to first report complaints to us by sending an e-mail to [email protected] If this does not lead to a solution, then it is possible to register your dispute for mediation via Foundation WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.